Scope
This policy applies to Clarity VO Academy (“we”, “us”, “our”) and covers our website located at vertolix.top and related pages accessible in Canada. It is intended for individuals in Canada and reflects requirements under federal and provincial privacy laws, including PIPEDA and substantially similar provincial laws in Alberta, British Columbia, and Quebec (including Law 25).
If you access our site from other jurisdictions, local rules may also apply. In the event of a conflict, the law that provides stronger protections to you will generally prevail.
Data We Collect
We collect the following categories of information:
- Contact details you submit via forms: name, email, phone number, program interests, and your message.
- Communications: follow-up emails or calls we exchange with you and your preferences.
- Technical data: IP address, device and browser information, pages viewed, timestamps, and essential cookies required to operate the site (including theme preference).
- Optional analytics: if you consent, aggregate usage metrics to help us improve content and performance.
We do not knowingly collect information from children under the age of 13. If you believe a child has provided us personal information, contact us to request deletion.
How We Use Data
- Respond to inquiries and provide course information
- Operate and improve our website and services
- Send updates and marketing, where permitted by Canadian anti-spam rules (CASL) or with your consent
- Maintain security, prevent fraud or abuse, and comply with legal obligations
We rely on one or more lawful bases permitted in Canada, such as consent, fulfillment of a request or service, and legitimate interests that are proportionate and balanced.
Your Rights
Subject to applicable Canadian privacy laws, you may:
- Request access to your personal information
- Request correction if information is inaccurate or incomplete
- Request deletion, anonymization, or withdrawal of consent (where applicable)
- Opt out of marketing communications at any time
- Receive information about our use of automated decision-making, if any
We will respond within a reasonable time, generally within 30 days, as required by law.
Security & Retention
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the data we handle. No method of transmission or storage is completely secure; however, we continuously review and improve our controls.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. When no longer needed, we securely delete or anonymize information.
International Transfers
Your information may be processed outside your province and outside Canada, including in the United States. Where data is transferred internationally, we rely on contractual and organizational measures to ensure a comparable level of protection.
Updates to this Policy
We may update this policy to reflect changes in our practices or applicable laws. Material changes will be indicated by updating the effective date and, where required, we will seek your consent for significant changes.
Contact
Email: [email protected]. Phone: +1 (587) 492-3017.
Data Request Form (Canada)
Use this form to request access, correction, deletion, or to opt out of marketing. We may ask for verification to protect your privacy.